The website https://sewasetu.assam.gov.in/, is an official online platform of the Government of Assam, specifically designed for the Public Works Department (PWD). The name “Sewa Setu” can be translated to “Service Bridge” in English.
From the website, it seems that Sewa Setu is a digital initiative aimed at providing various services and facilities to citizens, contractors, and other stakeholders related to the PWD. The website is designed to enhance transparency, accountability, and efficiency in the department’s operations.
Here are some of the features and services offered on the website:
- Online Tendering: The website allows contractors to participate in online tendering processes for various PWD projects.
- Tender Search: Users can search for tenders by keyword, department, or date.
- Bid Submission: Contractors can submit their bids online, and the system provides a secure and transparent process for bid evaluation.
- Work Order Management: The website enables the PWD to issue and manage work orders online, reducing paperwork and increasing efficiency.
- Payment Tracking: Contractors can track their payment status online, ensuring timely and transparent payment processing.
- Complaint Redressal: Citizens can lodge complaints or grievances related to PWD services, and the system provides a mechanism for tracking and resolving these issues.
- Project Monitoring: The website allows for online monitoring of PWD projects, enabling citizens to track the progress of ongoing projects.
- Document Repository: The website provides a centralized repository of documents, including tenders, work orders, and other relevant documents.
- Help Desk: The website has a dedicated help desk section where users can raise queries and seek assistance.
The Sewa Setu platform aims to promote transparency, accountability, and citizen-centric governance in the Public Works Department of Assam. By providing online services and facilities, the website seeks to reduce the need for physical visits to government offices, minimize delays, and enhance the overall experience for citizens and stakeholders.
