The Department of Administrative Reforms and Public Grievances (DARPG) is the nodal agency of the Government of India for administrative reforms. Its purpose is to drive administrative reforms, redress public grievances, and foster excellence in governance. The department is responsible for implementing various initiatives aimed at improving the efficiency and effectiveness of the government machinery.

Key Functions:

• Administrative Reforms: The department is responsible for driving administrative reforms in the country, with a focus on improving the efficiency and effectiveness of the government machinery.
• Public Grievances: The department is responsible for redressing public grievances and ensuring that citizens’ concerns are addressed in a timely and effective manner.
• Excellence in Governance: The department is responsible for fostering excellence in governance, with a focus on promoting transparency, accountability, and citizen-centricity in government functioning.

Intelligent Grievance Management System (IGMS):

• The IGMS is a module within the CPGRAMS 7.0 platform, which is used to manage public grievances.
• The IGMS uses artificial intelligence to automatically detect spam, bulk, and repetitive grievances in real-time.
• The IGMS also identifies the semantic gist of grievances by analyzing their text contents and PDF attachments.
• The IGMS detects important clusters of topics, reflecting issues that multiple citizens are complaining about with respect to a department or a scheme.
• The IGMS enables spatiotemporal filtering of themes and topics being reflected in grievances, to facilitate identification of both policy-level and implementation-level root causes of grievance production.

Contact Information:

• Address: Sardar Patel Bhawan, Parliament Street, New Delhi 110 001
• Phone: 23440439
• Contact Person: Parthasarthy Bhaskar, Director (PG)

Disclaimer:

• The website is designed, developed, and hosted by the National Informatics Centre (NIC).
• The content is owned, maintained, and updated by the Department of Administrative Reforms and Public Grievances.