The website https://pgportal.gov.in/ is the official portal of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), also known as the PG Portal.

About PG Portal

• The PG Portal is a single window platform for citizens to lodge their grievances related to various government departments and agencies.
• The portal is designed to provide a centralized system for receiving, processing, and redressing public grievances.

Features and Benefits

• The PG Portal offers several features and benefits, including:
  • Online grievance registration: Citizens can register their grievances online, which are then forwarded to the concerned department or agency.
  • Tracking and monitoring: Citizens can track the status of their grievances online, ensuring transparency and accountability.
  • Auto-escalation: If a grievance is not resolved within a specified timeframe, it is automatically escalated to a higher authority.
  • Multi-language support: The portal supports multiple languages, making it accessible to citizens across the country.

Grievance Categories

• The PG Portal allows citizens to lodge grievances related to various categories, including:
  • Central government departments: Grievances related to central government ministries, departments, and agencies.
  • State government departments: Grievances related to state government departments and agencies.
  • Public sector undertakings (PSUs): Grievances related to PSUs, such as banks, insurance companies, and other government-owned enterprises.
  • Other organizations: Grievances related to autonomous bodies, regulatory authorities, and other organizations.

Statistics and Impact

• The PG Portal has achieved significant milestones, including:
  • Over 1 crore grievances registered: The portal has received over 1 crore grievances since its inception.
  • High resolution rate: The portal has a high resolution rate, with a significant percentage of grievances being resolved successfully.
  • Improved citizen satisfaction: The portal has improved citizen satisfaction by providing a convenient and transparent grievance redressal mechanism.