The website https://pgportal.gov.in/ is the official portal of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of the Government of India.

Here’s an overview of the information available on the page:

Nodal PG Officers – State

• The page provides a list of Nodal Public Grievance (PG) Officers for each state and union territory in India.
• The list includes the name, designation, phone number, and email address of each Nodal PG Officer.

Purpose of Nodal PG Officers

• The Nodal PG Officers are responsible for receiving and redressing public grievances related to various government departments and agencies.
• They act as a single point of contact for citizens to lodge their grievances and track the status of their complaints.

CPGRAMS

• CPGRAMS is a web-based platform that enables citizens to lodge their grievances online and track the status of their complaints.
• The system is designed to provide a transparent and efficient mechanism for redressing public grievances.

Features of CPGRAMS

• The system allows citizens to lodge grievances online or through a call center.
• Citizens can track the status of their complaints online.
• The system provides a dashboard for Nodal PG Officers to view and respond to grievances.
• The system generates reports and analytics to help identify trends and patterns in public grievances.

Benefits of CPGRAMS

• The system provides a convenient and accessible mechanism for citizens to lodge their grievances.
• The system ensures transparency and accountability in the grievance redressal process.
• The system helps identify systemic issues and enables the government to take corrective action.

Target Audience

• The page is intended for citizens who want to lodge grievances or track the status of their complaints.
• The page is also intended for Nodal PG Officers who are responsible for redressing public grievances.

Key Features

• The page provides a list of Nodal PG Officers for each state and union territory.
• The page provides a mechanism for citizens to lodge grievances online.
• The page provides a dashboard for Nodal PG Officers to view and respond to grievances.