This is the official website of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), which can be accessed at https://pgportal.gov.in/.

The CPGRAMS is a web-based platform that enables citizens to lodge grievances and track their status online. The system is designed to provide a transparent and efficient mechanism for redressing grievances related to various government departments and agencies.

Here’s an overview of the information and services available on the website:

About CPGRAMS

• The website provides an introduction to the CPGRAMS, its objectives, and its benefits.
• It also lists the various government departments and agencies that are part of the system.

Lodge Grievance

• The website provides a facility for citizens to lodge grievances online, including:
  • Filing a new grievance
  • Tracking the status of a grievance
  • Uploading supporting documents
• The website also provides information about the grievance redressal process, including:
  • Time limits for redressing grievances
  • Escalation procedures
  • Feedback mechanisms

Grievance Status

• The website provides a facility for citizens to track the status of their grievances online, including:
  • Viewing the current status of a grievance
  • Viewing the history of a grievance
  • Receiving updates on the grievance redressal process
• The website also provides information about the grievance redressal process, including:
  • Time limits for redressing grievances
  • Escalation procedures
  • Feedback mechanisms

Departments and Agencies

• The website provides a list of government departments and agencies that are part of the CPGRAMS, including:
  • Central government departments
  • State government departments
  • Public sector undertakings (PSUs)
  • Autonomous bodies
• The website also provides information about the departments and agencies, including:
  • Contact information
  • Grievance redressal mechanisms
  • Citizen charters

FAQs

• The website provides frequently asked questions (FAQs) about the CPGRAMS, including:
  • What is the CPGRAMS?
  • How do I lodge a grievance?
  • How do I track the status of my grievance?
• The website also provides information about the answers to these FAQs.

Contact Us

• The website provides contact information for the CPGRAMS, including:
  • Phone numbers
  • Email addresses
  • Office addresses
  • Website links

The website is a useful resource for citizens who want to lodge grievances and track their status online.

Would you like me to elaborate on any specific aspect of the CPGRAMS or its website?

Benefits of the Website

• The website provides a transparent and efficient mechanism for redressing grievances.
• The website enables citizens to lodge grievances and track their status online.
• The website provides a facility for citizens to upload supporting documents and receive updates on the grievance redressal process.

Target Audience

• The website is intended for a wide range of users, including:
  • Citizens
  • Government officials
  • Public sector undertakings (PSUs)
  • Autonomous bodies
  • Researchers and academics

Key Features

• The website provides a user-friendly interface for lodging grievances and tracking their status online.
• The website is regularly updated to reflect changes in the grievance redressal process.
• The website provides links to relevant websites and resources for further information.